Basic is included free. Damage waiver for collision, scratches, bumps and theft. The customer is liable up to the red figure.
Smart adds 24 hour roadside assistance for flat tyres, battery and accidents, and cuts the liability. Assistance covers attendance only, the tyre or screen replacement is still theirs.
Comprehensive adds tyre and windscreen protection and removes the excess entirely.
Deposit RM1,000.00 on all three.
These void the waiver completely. The customer pays the full repair cost,
or the market value of the car if it is stolen. Not the excess.
• No police report lodged within 24 hours
• Any breach of the rental agreement
• Driving under the influence of alcohol or drugs
• Anyone driving who is not recorded on the agreement
• Damage caused intentionally, or through gross negligence. Carrying on with a warning
light showing counts as gross negligence, not an accident
• Racing or motor sport, teaching someone to drive, or road testing
• Any off road driving or unsealed surfaces
• Wrong fuel, diesel into a petrol car or petrol into a diesel car. The customer pays to drain and flush the system, recover the car, and any engine damage
• Driven into Singapore, Thailand, Brunei, Indonesia or Labuan, RM10,000 penalty on top
• Loaded onto a ferry or aircraft, Langkawi, Tioman, Redang, Pangkor
• Traffic fines and summonses, plus RM30.00 admin fee each
• Lost or damaged keys, full replacement of keys and alarm system
• Interior damage, upholstery and carpet cleaning, cigarette burns
• Missing or broken parts and accessories
• Fuel not returned full, charged at SEIYON tariff
• Smoking in the car, RM500.00
• Durian or other strong odours, RM500.00
• Car left in an unauthorised place, RM150.00 to RM300.00
• Equipment lost or damaged: child seat RM1,200.00, navigation RM1,060.00,
Wi-Fi router RM750.00, toll card or SmartTag RM50.00 to RM250.00
• The customer’s own belongings left in the car
The customer’s cost on Basic and Smart. Covered only on Comprehensive. Smart includes roadside assistance for a flat tyre, but assistance is attendance only, the replacement is still charged.
1 to 2 days full rate · 3 to 4 days 10% · 5 to 6 days 15% · 7 to 9 days 20% · 10 to 13 days 25% · 14 to 19 days 30% · 20 or more 35%. In between days hold the lower band. The discount applies to the base rate only, protection is charged in full every day.
Enter both and the days work out automatically. Three hours grace, so a return up to three hours late is still the same day. Beyond that it is another full day, and another for each 24 hours after. Protection is charged on the extra days too.
Every other car in the fleet is petrol. Say it out loud at handover and point at the filler cap. Wrong fuel voids the waiver on any tier, and the customer pays for draining, flushing, recovery and any engine damage.
Standard age is 23 to 65. Under 23 adds RM60.00 a day, over 65 adds RM40.00 a day. Set it in the dropdown and every price rebuilds with it included.
Unlimited mileage. Protection runs the full 30 days but is billed as 20, so the long stay discount applies to it too. The Alphard is priced against the market rather than the daily rate, so its monthly saving looks larger than the rest.
For customers arriving on an Expedia, Booking, Klook or Trip voucher. The base rate is already paid to the agent, so quote the upgrade alone. Protection is never discounted, so it is simply the daily rate times the days. Collect any age surcharge separately.
Refunded, less the payment processing fee of 1% to 3%. That fee is not returned to SEIYON when a refund is made, so it cannot be passed back. Refunds go to the original card and take 7 to 14 working days. Nothing is refunded within 24 hours of pick-up, or for a no show. Agent bookings follow the agent's policy, not ours.
Type the enquiry as the customer sent it, in any language. It picks the cars and the days, then drafts a reply you can copy into WhatsApp. It never calculates a price, every figure comes from this page. Read the draft before sending. If it is offline the rates still work.